Privacy Policy
Last updated: 30 August 2026
This policy explains how PharmaMonitor collects, uses, discloses, retains and deletes data across our mobile application and services. The mobile app is distributed under the name MySFA on the Google Play Store; both names refer to the same platform, operated by the same company.
1. Information We Collect
PharmaMonitor is a business-to-business (B2B) Sales Force Automation platform. To provide our services to client companies (tenants) and their designated field representatives, we collect:
- Account information: name, the work email address provided by your employing company, phone number, and employee code.
- Location data: to verify field visits and support beat route planning, we collect precise and approximate location data.
- Background location: where the user has authorised it, the app collects location in the background to verify visit check-ins and check-outs even when the app is not in the foreground.
- Operational and sales data: Daily Call Reports (DCRs), attendance punches, client and chemist visit logs, field expenses, and product sales orders.
2. Data Retention & Storage
We retain account and operational data in accordance with our service agreement with your employing organisation (the tenant client).
Data stored locally on your device (in a local SQLite database) is retained until you log out of the application or uninstall it. Server-side data is stored in encrypted databases on our cloud infrastructure, with each tenant held in a separate database schema.
3. Account Provisioning, Deletion and Deactivation
PharmaMonitor is a commercial SaaS product. Individual user accounts are provisioned, managed and controlled by the corporate tenant — your employing organisation.
Account deletion and data removal requests are managed by your employing organisation's administrator. When a tenant deactivates an employee account or requests account termination, the associated personal and location data is deleted or anonymised from our active production systems within 30 days.
To request account deletion, contact your organisation's system administrator. Alternatively, email us at contact@pharmamonitor.in with your registered email and organisation details, and we will forward your request to your tenant administrator for processing within 30 days.
4. B2B Scope and Health Data Disclaimer
PharmaMonitor is strictly a B2B sales productivity tool.
- No clinical services: the application does not provide healthcare services, clinical advice, health monitoring, or diagnostic tools.
- No patient data: the application does not track, collect or store patient health records or sensitive personal health information. Our records consist solely of directory-level contact details of professional clients, distributors and chemists, held for sales and distribution logistics.
5. Enquiries Made Through This Website
If you submit the pilot application or enquiry form on this website, we store the name, company, work email, phone number and team size you provide, and use them solely to respond to your enquiry and administer a pilot. We do not sell this information or share it for third-party marketing. Email us to have an enquiry record deleted.
6. Contact Us
For any question about this policy, your data rights, or data deletion, contact our support team at:
Email: contact@pharmamonitor.in